Please be assured, we only ever charge for items when they are dispatched from the warehouse.
The total amount of the order is an initial reserve of funds. We do not take payment from this until goods have been dispatched.
In the event that one (or more) of your items are not available, we only take payment for the items that we do dispatch; this is known as a partial dispatch.
The funds for the unavailable items are not charged and are automatically be released back to you by your bank (this can take up to 7 working days dependent on your bank).
We then have to create a new authorisation for the remaining amount, which often shows as a separate line or new transaction on your internet banking. When the additional items become available, and are dispatched from the warehouse this will then be charged accordingly.
Please be assured that you have been charged correctly.
We apologise for any confusion or inconvenience caused by your order being sent in multiple deliveries. If you have any further queries, please let us know.