We endeavour to package items as securely as possible.
Please report any damages within a reasonable timescale to our customer service team by completing the Contact Us form here: http://www.beautybay.com/help/
If you have already contacted us via this method, you will have received a reply to your inbox confirming your request has been received. Please reply to this email with the following:
- Please specify the item(s) affected and the damage that has occurred.
- Attach images of the damaged item(s) as this will help our customer service team resolve this for you without delay. If your parcel contains broken glass, please do not handle the goods for your own safety.
Alternatively, you can send a Direct Message via our Facebook or Twitter (@beautybayhelp) with the above information and we will get back to you as soon as possible.
Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.