We are sorry that you are having difficulty adding an item to your bag.
This usually means that the item that you are trying to purchase has just become out of stock. The website updates as quickly as possible to remove items from the website until they are available to purchase again. However, there can sometimes be a slight delay with this.
If you are unable to add an item to your bag, we kindly request that you allow some time for the website to update then refresh the page. You are likely to see that the item is no longer available to purchase.
As soon as the product is back in stock, it will appear back on the website and you should be able to add it to your bag without any issues. We do our best to restock products as quickly as possible and we appreciate your patience with this.
Unfortunately, our Customer Services team are unable to advise specific restock dates. We try to notify you of the most popular restocks on our social media pages so please follow Beauty Bay on Facebook, Instagram (@beautybaycom) and Twitter (@beautybay) so that you don’t miss out on these.
You can also find some ‘wait lists’ available for restocks on some of our most popular items and anticipated new launches on these social channels. You can sign up to our weekly newsletter for updates direct to your inbox.