Please report any faults with your item(s) to our customer service team by completing the Contact Us form here: http://www.beautybay.com/help/
If you have already contacted us via this method, you will have received a reply to your inbox confirming your request has been received. Please reply to this email with the following:
- Please specify the item(s) affected and the fault with the item.
- Attach images of the faulty item(s), if applicable, as this will help our customer service team resolve this for you without delay.
Alternatively, you can send a Direct Message via our Facebook or Twitter (@beautybayhelp) and we will get back to you as soon as possible.
Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.