We apologise if there has been an error with your order and you have received an incorrect item.
Please report any instances of wrong items to our customer service team by completing the Contact Us form here: http://www.beautybay.com/help/
If you have already contacted us via this method, you will have received a reply to your inbox confirming your request has been received. Please reply to this email with the following:
- Please specify which item(s) you should have received and the item you have received in its place.
- Attach images of the wrong item(s) as this will help our customer service team resolve this for you without delay.
Alternatively, you can send a Direct Message via our Facebook or Twitter (@beautybayhelp) with the above information and we will get back to you as soon as possible.
Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.