We are sorry if you are having difficulty using your Subculture Eyeshadow Palette.
Please note that this has been raised with the brand directly who have advised the following information:
- The shadows are intentionally gently pressed to allow for maximum payoff
- There are no bad batches
- The formula does not need to be changed
The brand have provided some Subculture Pro Tips on how to apply the product, which brushes to use & how to prime, which you may find useful:
You can also view a tutorial video showing the Subculture palette in action by following this link:
Or, you can also view specific directions on priming and using the different types of shadows in the palette on our website under the directions dropdown:
Unfortunately, we are unable to accept the return of any palettes that have been opened or used.
We hope that you find this information useful.