If you are experiencing a problem placing your order, here’s a few handy hints that may help you resolve this:
- Firstly, try clearing your cache and cookies on your internet browser. A quick search on the internet should come up with some instructions on how to do this for your browser but once cleared please load the website and try again.
- If the problem persists, this may be a browser related problem. Check the web browser you are using is up to date and on the latest version (if not, this can cause display issues on site and some pages may not load).
- If your browser is up to date, try placing the order on a different browser (Internet Explorer/Mozilla Firefox/Google Chrome/Safari) or a different device (PC/Laptop/Tablet/Mobile).
- Finally, should the problem persist, we would advise that you try paying with a different card or account than the one you have been using as your card issuer may be preventing the order from being placed. Asking a family member or close friend to place this order on your behalf may also resolve the problem.
If you are still having difficulty placing the order, please contact our customer services team via the contact us form: http://www.beautybay.com/help/
Please provide take screenshots of the step by step process you are taking to place the order, a list of the items you wish to purchase along with the browser & device you are using. Please include details of any error messages received.
With this information, the team will be able to look into this further.