If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.
Any item purchased between 20th November and 25th December 2018, will have an extended return policy for the Christmas period.
Items purchased during this time can be returned until the 15th January 2019.
We must receive notification of your intent to return by the 15th January 2019.
Any item purchased from 25th December 2018 onwards will be subject to our usual 14 day returns policy.
All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.
To ensure we process your return and refund as quickly as possible, please follow the procedure below.
International Returns Procedure:
For returns outside of the UK, please e-mail us via the contact us form at www.beautybay.com/customer-services or e-mail us at firstname.lastname@example.org to notify us of your intent to return. Your e-mail should contain your order number and a full explanation of your reason for returning the goods.
We will then e-mail you with a Returns Authorisation Number.
- Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
- Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.
- Please pay the appropriate shipping costs and return the parcel to the address as detailed at www.beautybay.com/customer-services (Please return with your national postal service, as returns by courier will not be accepted).
- Request a proof of postage (BEAUTY BAY will not be liable for lost returns).
Any underpaid returns may not be delivered to us and therefore will not be processed.
Beauty Bay Ltd
PO Box 518
Please note, BEAUTY BAY will only reimburse the cost of the products and not any return postage or original shipping fees (if charged).