We do endeavour to ensure all deliveries are to the timescales stated on the Delivery information page, however, from time to time there can be unexpected delays during transit with the carriers and your local customs authority that are beyond our control, but, we will always try to resolve for you.
4 - 8 working days after day of dispatch.
The Tracked option provides you with a tracking link to view the progress of your delivery. The parcel will be delivered to you by your local postal mail provider. Delivery will be attempted at the address provided. Should you not be in your parcel may be left with a neighbour, left in a safe place at the delivery address, delivery may be re - attempted on another day or you will be notified to collect from a local delivery office.
Our final mile partner in China is EMS Global Post Speedpost.
You will receive a despatch email from us once your order is ready to leave the warehouse. The tracking number will begin with BEA and can be found on the email or you can follow the link at http://www.search.trackmytrakpak.com/.
At this stage you will see the below information:
For further information and localised tracking, you can follow the View More Tracking link which will lead you to the below screens:
Here, you can enter your final mile tracking link which will begin with EK followed by the verification code.
2 - 3 working days after day of dispatch.
This is a premium delivery service with updates by email (and mobile text alerts in some countries, if mobile number provided) informing you of your tracking details. In certain countries, you are also provided with a timed delivery window and then can track the delivery van to your chosen address. Please note all deliveries are on a working day basis(working days exclude Saturday / Sunday).National holidays will add a further day to delivery times above. Certain exclusions may apply to delivery times and SMS alerts. Please see your delivery dispatch emails and updates for further details.
Recent Changes and Dangerous Goods Classifications
Please note that due to changes within postal and airline regulations, certain items are now classified as dangerous goods (nail varnishes, aerosols and items with batteries for example) and may be subject to transportation restrictions.
For International Saver & International Tracked deliveries, please note that a missing package cannot be investigated further until 20 working days * have elapsed from day of dispatch. We ask that such time is allowed before contacting Customer Services and reporting your order missing due to postal regulations.
* Please note; working days do not include weekends or public holidays.
All parcels are shipped from the UK to your chosen country of destination. All international orders sent to countries outside the EU may be subject to import charges. Beauty Bay accepts no responsibility for these, please check with your customs office before ordering if you are unsure as to whether this applies to your country.