We know you guys can’t wait to bag the latest products from your fave brands, which is why we sometimes sell items on a pre-sale. This is because although the products aren’t in our warehouse yet, we know it’s not long until they will arrive at BEAUTY BAY and we don’t want you to get FOMO while you’re waiting. Sometimes these products can take a little while to arrive as we source brands we know you love from other countries. But don’t worry, if you shop a pre-sale, your product is all yours and we will let you know when it will arrive as soon as we can.
When will my order be dispatched?
We cannot provide dispatch dates in advance for orders containing any pre-sale items.
As soon as a pre-sale item is available, your order will be processed and dispatched from our warehouse. You will receive a dispatch notification email.
Will all items be dispatched together?
If you have ordered multiple items and your order includes a pre-sale item, all items in your order will be dispatched at the same time once any pre-sale items are available.
You will be notified of your orders dispatch via email.
If you require your none pre-sale items earlier, please place separate orders.
I’ve selected Next Day delivery will I get my order next day?
If you select next day delivery on an order containing a pre-sale item, your order will be delivered the next day after your orders dispatch from our warehouse.
Why have I been charged if you don’t have the stock?
All orders placed are charged at the point you confirm payment for your order on the website, including any pre-sale items.