Item missing 物品缺失
If there is an item missing from your order, please report this to our customer services department by completing the Contact Form below and we will investigate the issue further for you.
If an item is missing, please check the parcel it has arrived in for any damage or any signs that this has been tampered with. Upon receipt of the parcel, if you see that there is any damage to the packaging or it appears to have been tampered with, please check the contents before signing for the parcel. If a parcel is left without you signing for it, please take photos of any damage.
Please ensure the item is not marked ‘to follow’ on your invoice (if this is the case, the item will be posted to you in a separate package).
请确认在您的发票中，若该缺失物品有标明”跟随“（to follow） ，该款产品将在另外单独的包裹中为您寄出 。
Please also check that the item has not become caught within the package, as small items can sometimes become entangled in the inner paper of void fill packaging.